Cancellation & Return Policy
TAS Floor and Supplies — clear, fair and simple
Order Cancellations
Cancellation policy: any order cancelled by the customer is subject to a 3% cancellation fee. The fee is 3% of the total order value and is deducted from your refund.
To cancel an order, call us or email info@tasfloorandsupplies.ca with your order number as soon as possible. Orders cancelled after preparation, processing or shipment may also be subject to the 30% restocking fee, freight recovery charges and supplier cancellation fees for special orders.
Returns & Exchanges
Items may be returned or exchanged within 15 days of pickup or delivery. To be eligible, items must be accompanied by the original receipt and returned in their original packaging, unused and in resalable condition.
To start a return or exchange, contact us or visit our Mississauga showroom with your receipt — our team will walk you through the process.
Restocking Fee & Refunds
Returns and orders cancelled after preparation are subject to a 30% restocking fee. Approved refunds are issued to the original payment method. Please allow a few business days for the refund to appear on your statement, depending on your bank or card issuer.
Inspection & Damage Claims
Customers are responsible for inspecting their order at the time of pickup or delivery. Please check quantities, colours, sizes and condition before accepting your order.
No damage or product claims will be accepted after pickup or delivery. All goods are considered received in good condition once accepted.
In-Store Pickup
Pickup orders are ready within 2-3 business days at 4141 Sladeview Crescent, Unit 8, Mississauga, ON. We'll email you as soon as your order is ready. Please bring your order confirmation and inspect your items at pickup.
Delivery Terms
Deliveries are made to the customer's garage unless specified otherwise in advance. Please make sure the delivery area is clear and accessible.
TAS Floor and Supplies is not responsible for property damage during delivery. If you have special delivery requirements, let us know when placing your order.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance items
- Backsplash and mosaic tiles
- Special orders
If you're unsure whether an item qualifies, please ask before purchasing — we're happy to confirm.
How to Start a Return
1. Have your original receipt ready.
2. Repack the items in their original packaging.
3. Call us or visit the showroom at 4141 Sladeview Crescent, Unit 8, Mississauga, ON within 15 days of pickup/delivery.
4. Once inspected and approved, your refund (less the 30% restocking fee) is issued to your original payment method.
Questions about a return?
Our team is happy to help before you buy or after delivery.
Policy applies to all purchases from TAS Floor and Supplies, Mississauga, ON.